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Testimonials
Ross, Thank you so much for all you have done for us in purchasing our first home! We are grateful that we had you to deal with throughout this process. You have looked after us so well, been helpful and most of all been really honest throughout. Thanks again and I'm sure we will be seeing you again. Adam and Michelle
I have bought and sold many properties in the last 20 years. I have never ever had such outstanding service from any of the real estate firms I have worked with in past years. From listing to settlement your attention to detail, phone calls, feedback, industry ethics and appreciation of my position as a trustee owner have made my responsibility to obtain the best possible result for the beneficiaries a seamless process. Customer service is, sadly lacking in so many businesses today, but that key aspect is what distinguishes an average firm from an outstanding firm. It has been an absolute privilege and pleasure to work with you and your outstanding firm. I will have no hesitation in recommending Westbay Real Estate to family or friends wishing to buy or sell in the future. My sincere thanks for all your hard work and for also achieving an outstanding end result. Loryn
In June 2010 we had the pleasure of engaging Westbay to sell our house and find a dwelling more suitable to our needs. From beginning to end we found the staff of Westbay agreeably sensitive and patient in matching these needs to the market. We found their precise, efficient and punctual attention to the process lacking in aggressive salesmanship. In particular, Ross Steele was never in a hurry and almost always had time to talk about things of mutual interest. Consideration is often absent in our dog-eat-dog world but we believe conducting property conveyancing through Westbay will fully realise customer's hopes and aspirations. Graeme “We are most grateful for what you have achieved particularly the relatively short time it has taken to reach a conclusion. We have been very impressed by the way your team, in particular, handled this assignment. The regular information advising the state of play; the courteous calls to advise of forthcoming visits; the feedback from them; and the careful way in which you introduced clients to the property, having due regard to our feelings. All this built up confidence in your handling of the sale. We shall not hesitate to recommend Westbay to any whom we know to be contemplating the sale or purchase of a property in Tauranga”. Philip and Nancy
We would like to extend our very warm thanks to you and your team for your assistance in the purchase of our new home in Bethlehem, and subsequent sale of our Sterling Gate residence. Given the current soft housing market in favour of purchasers, we were particularly pleased to receive two offers on the Sterling Gate property, which enabled us to achieve a fair market price for our home. This successful sale was the result of hard work, solid marketing and excellent advice provided by your knowledgeable, dedicated team. We appreciated the weekly updates and your company's personal, yet professional approach to business. It has been a pleasure to work with you over the past few months. Service certainly is the key. We have not and will not hesitate to recommend Westbay Real Estate to our family and friends looking to buy or sell property in Tauranga. We look forward to working with you in the future. David and Lee
“I would like to thank you and your team for your effort you put in to marketing and selling my mothers house in Tanner Street. I know it came to a nail biting end but you would have to get a large E for effort you put in. It’s made my job a lot easier only dealing with someone you can trust.” Brian
“Just a few words of thanks for the recent service rendered in achieving the sale of my property. Thanks to Tim who went that “extra mile” under difficult circumstances!”. Clive
Evan and Cherilyn
“It is now just over two months since we moved into our new address, and high time we got around to a heartfelt thankyou, for all your input over some months (to say nothing of 22years!) in helping us find the “right” property. Ross, your dedication to your work is remarkable and your ethics of an extremely high standard and we, as you already know cannot sing your praises highly enough and have no hesitation in recommending you in the past and will continue to do so in the future”. Ian and Karen
“We have recently purchased a property through Westbay Real Estate, our contact being Tim Lapwood. We found Tim to be extremely helpful, trustworthy, honest and willing to go the extra mile. Robert
We have had dealings with larger companies on other occasions, and there is no comparison to a small company, such as Westbay Real Estate. We have enjoyed the more personal style and your personality Jim, going that extra mile. Service and professionalism has been of the highest standard and we don’t hesitate to recommend Westbay to our friends and clients”. Helen and Gary
“Many thanks for your friendly and professional service in selling our house. We really appreciated your approach.” Phil and Robyn
“We have bought and sold a number of properties over the last 15 years and have always found Ross to be totally professional in all regards and to be completely ethical in his dealings with all parties involved. Ross’s easy and relaxed manner, his sense of humour together with the loyal and industrious team he, as principal has working alongside him makes dealing with Westbay Real Estate an entirely welcome experience. His level of communication, attention to detail and willingness to go the extra mile to make things happen, has impressed us time and time again. Len and Linda
"I would like to take this opportunity to thank you all for the tireless effort you have made to sell my property. From the initial appraisal, the constant update by phone, notes and visits, to the final sale details, you have shown a very professional and friendly manner. I thank you all for making what has been an emotional and stressful time, simple and easy for me." Vince
"Thankyou for all the time you put into getting our house sold so we can move on. It has been a pleasure to have you not just as our agent but as a friend. Hope we can keep in touch and make a time for you to visit us in our new home." Ralph and Elizabeth |
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